The urgent care model allows people to access assistance for issues which cannot wait for a primary care appointment, but have the potential to escalate into an emergency*. This model provides the following benefits to patients: shorter waiting times, quick and easy access, walk-in availability, a quiet and comfortable setting, and referrals to other resources in the community. By accessing services in this way, clients are given a high quality of care without the wait times experienced in the Emergency Room.
Our Mental Health Urgent Care clinic provides our clients with the benefits listed above. We are designed to help people avoid involuntary hospitalization, psychiatric-related visits to the ER, and legal involvement by providing immediate psychiatric and therapeutic services on a walk-in or scheduled basis. We provide timely mental health evaluations, short-term counseling, psychopharmacological services, and referrals for longer-term care when necessary. For those with primary care providers and those transitioning to a longer-term provider, we work with the other mental health professional in order to create a continuity of care and to ensure that your longer-term mental health treatment is seamless.
We recognize that when you are in a crisis, you may feel isolated, debilitated, and hopeless - often because you have nowhere to go for help before it escalates. You may desperately be seeking help from friends, family, and medical offices; however, friends, family, and frontline workers in medical communities struggle to find solutions for problems they are not equipped to handle. The only option then, outside of office hours, is either to go to an emergency room or wait it out. These options are insufficient, rarely meet your needs, and are inappropriate when you are in the middle of a crisis. Having a mental illness and being in a crisis does not necessarily provide a basis for hospitalization or inpatient treatment. With early intervention, a higher level of care can be avoided, and people are able to remain in the community without disruption to their daily life or the stress of transitioning between their homes and the hospital.
*If you are experiencing a medical emergency, psychosis, are currently intoxicated, or have intense thoughts of harming yourself or someone else (and have the means to carry out your plan), these constitute emergencies, and you should call 911 or go to your nearest emergency room.
The Founder and Medical Director
Dr. Melissa Deuter, MD
Dr. Melissa Deuter, MD has been practicing psychiatry in the San Antonio community since 2004. For many years, she has specialized in caring for teens, young adults, patients with complex diagnostic challenges, and those with urgent mental health needs. Opening an urgent mental health clinic was the logical next step in her ongoing effort to expand services and provide access to those in need.